Shipping policy

Thank you for shopping with SportZone. This Shipping Policy outlines how orders are processed, dispatched, and delivered. By placing an order with us, you agree to the terms below.

Shipping Destinations

We currently deliver to the following locations:

  • New Zealand

  • Australia

  • Singapore

At this time, we do not offer shipping to other countries.

Dispatch Locations

Orders are fulfilled from our New Zealand (Auckland & Christchurch) also Melbourne (Australia) distribution centres, depending on product availability at the time the order is placed.

While we endeavour to dispatch orders from New Zealand where possible, some items may be shipped from Australia to ensure timely fulfilment. The dispatch location cannot be guaranteed and is determined based on stock levels and operational efficiency.

Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • Processing time refers to the period required to prepare, pack, and hand over your order to the courier.

  • Once an order has entered processing, changes or cancellations may not always be possible.

Estimated Delivery Timeframes

New Zealand

  • Estimated delivery time: up to 7 business days

  • Orders dispatched from Australia may require additional transit time

Australia

  • Estimated delivery time: up to 7-10 business days, depending on location

Singapore

  • Estimated delivery time: up to 14 business days

Delivery timeframes are estimates only and may vary due to courier delays, customs clearance, weather conditions, or peak periods.

Shipping Methods & Couriers

We work with reputable courier partners and select the most appropriate shipping method based on the size, weight, and destination of your order to ensure safe and reliable delivery.

Courier selection is determined at our discretion and cannot be changed upon request.

Shipping Costs

Shipping fees are calculated automatically at checkout and are based on:

  • Package size and weight

  • Delivery destination

  • Courier service selected

All applicable shipping charges will be clearly displayed before payment is completed.

Tracking & Delivery Updates

Once your order has been dispatched, you will receive an email containing your tracking number.

You can track your order at any time via our tracking portal:
👉 https://sportzone.co.nz/tools/tracking

We will also notify you via email if there are any significant delays or issues affecting your delivery.

Failed Deliveries & Returned Parcels

If a delivery is unsuccessful due to incorrect address details, missed delivery attempts, or other issues beyond our control, the parcel may be returned to us or held by the courier.

In such cases, we will contact you to arrange redelivery. Additional shipping fees may apply.

Authority to Leave (ATL)

Where applicable, couriers may leave parcels in a safe location at the delivery address. SportZone is not responsible for parcels that are lost or stolen once delivery has been confirmed by the courier.

Customer Support

If you have any questions regarding your order or this Shipping Policy, please contact our support team:
👉 https://sportzone.co.nz/pages/contact

Policy Updates

This Shipping Policy may be updated from time to time without prior notice. We recommend reviewing this page periodically for the most current information.