Shipping policy


Shipping Policy

Thank you for choosing our services for your shipping needs! To ensure clarity and transparency, please review our comprehensive shipping policy below:

Shipping Locations:

We are pleased to serve customers within New Zealand, Australia, and Singapore.
Important Note: Some items may ship from our Australian warehouse depending on stock availability. We operate distribution centres in New Zealand and Melbourne- Australia, and while we cannot guarantee which centre will fulfil your order, we prioritise the most efficient delivery option available.

Shipping Times:

New Zealand & Australia:

  • Orders are typically processed within 1–3 business days.

  • Estimated delivery time: Up to 7 business days, depending on your location and the dispatch origin. Deliveries from Australia to NZ may occasionally take slightly longer.

Singapore:

  • Please allow up to 14 business days for delivery.

Shipping Methods:

We use trusted courier partners and choose the most suitable method based on size, weight, and destination to ensure safe and timely delivery.

Shipping Costs:

Calculated at checkout based on your order’s size, weight, and shipping destination.

Tracking Your Order:

Once dispatched, you’ll receive a tracking number by email. You can also track your shipment via our tracking portal:
https://sportzone.co.nz/tools/tracking

Order Status Updates:

We’ll keep you informed via email with confirmation, shipping updates, and any unexpected delays.

Failed Deliveries:

If delivery fails due to incorrect address details or other issues, we will contact you to arrange redelivery.

Customer Support:

Have questions about your shipment or this policy? Our friendly support team is here to help. https://sportzone.co.nz/pages/contact

Please Note:

  • We currently only ship to New Zealand, Australia, and Singapore.

  • Pickup is not available. All orders are delivered via courier.

  • This policy is subject to change without notice; please review it periodically for updates.